Shipping policy

Please allow 24 hours process your order. Expect an email within 48 hours to let you know your order is on the way! Any delays or back orders will be notified within 48 hours. 

During checkout if you wish for local delivery, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 20 miles of our shop at a discounted rate  

If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 1pm PST during store hours 9am - 5pm will be delivered the next day. Orders placed outside of these hours will be delivered the following day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking Information. 

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the restocking fee and shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@thepyroguy.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@thepyroguy.com.