About Us :
We specialize in diagnosis and repair, sales, installation, complete rebuild and refacing of your fireplace, pit, and/or fire features. Working in the service industry for over seven years has helped us establish very good connections with manufacturers all over the world which helps us diagnose and install units at a fair price but a great quality job. We currently do not have a physical brick and mortar store but we do offer online brochure and showroom as well as in home consultations where we can bring you samples and go over the different options for your home in person. This allows us to keep costs down and provide our customers with the best pricing around.
Cancellation Policy :
All Service Calls or Consultations must be canceled within 24 hours of booking the appointment. If a No-Show or Cancellation upon arrival occurs then a $65 cancellation fee will be due. If payment is not made then $35 late fee will be addressed daily. After one week of non-payment legal action will be taken accordingly.
Our General Company Prices for Fireplace, Fire Pit, Outdoor Living Products Inspections, Restoration, Servicing, or Design.
Due to the rise in labor costs and overall costs to run our California locations and provide you with the best service possible we will need to adjust our labor rates and services accordingly. Please find our most up to date costs here and via our online booking site below. We thank you for your continued business and support. The Service Call Fees have been reduced and will no longer be deducted from the cost of the repair. This helps us cover the cost of labor and travel expenses for the initial trip. Please contact us with any questions.
$99 : Diagnosis and/or Repair
Fireplace, Fire Feature, and Outdoor Living Diagnosis and/or Repair service call. This is to have a technician come out and diagnose your non-working fireplace.
$99 : Fire Feature Inspection - Level I
Fireplace, Fire Feature, and Outdoor Living Inspection. If your appliance or your venting system has not changed and you plan to use your system as you have in the past, then a Level 1 inspection is a minimum requirement. A Level 1 inspection is recommended for a chimney under continued service, under the same conditions, and with the continued use of the same appliance.
In a Level 1 inspection, your chimney service technician should examine the readily accessible portions of the chimney exterior, interior and accessible portions of the appliance and the chimney connection. Your technician will be looking for the basic soundness of the chimney structure and flue as well as the basic appliance installation and connections. The technician will also verify the chimney is free of obstruction and combustible deposits.
$299 : Fire Feature Inspection - Level II
Fireplace, Fire Feature, and Outdoor Living Inspection. A Level 2 inspection is required when any changes are made to the system. Changes can include a change in the fuel type, changes to the shape of, or material in, the flue (i.e. relining), or the replacement or addition of an appliance of a dissimilar type, input rating or efficiency. Additionally, a Level 2 inspection is required upon the sale or transfer of a property or after an operation malfunction or external event that is likely to have caused damage to the chimney. Building fires, chimney fires, seismic events as well as weather events are all indicators that this level of inspection is warranted. There are no specialty tools (i.e. demolition equipment) required to open doors, panels or coverings in performing a Level 2 inspection. A Level 2 inspection shall also include a visual inspection by video scanning or other means in order to examine the internal surfaces and joints of all flue liners incorporated within the chimney. No removal or destruction of permanently attached portions of the chimney or building structure or finish shall be required by a Level 2 inspection.
When a Level 1 or Level 2 inspection suggests a hidden hazard and the evaluation cannot be performed without special tools to access concealed areas of the chimney or flue, a Level 3 inspection is recommended. A Level 3 inspection addresses the proper construction and the condition of concealed portions of the chimney structure and the flue. Removal or destruction, as necessary, of permanently attached portions of the chimney or building structure will be required for the completion of a Level 3 inspection. A Level 2 inspection includes everything in a Level 1 inspection, plus the accessible portions of the chimney exterior and interior including attics, crawl spaces and basements. It will address proper clearances from combustibles in accessible locations.
$149 : Annual Service Call
Fireplace, Fire Feature, and Patio Heater Annual Servicing, Cleaning, and Adjustment for returning clients ONLY. Most hearth products require annual inspections of the appliance and the chimney and venting system, as well as maintenance cleaning. The National Fire Protection Association (NFPA) advises that you have the chimney and venting systems for wood burning appliances inspected annually.
$79 : ReDesign Consultation
Fireplace, Fire Feature, and Outdoor Living ReDesign In-Home Consultation. We will run you down a few different options on ReFacing your fireplace area and/or upgrading your fire feature.
General Labor and Company Pricing :
General Labor includes equipent and personelle to have the job completed.
$300 : General Labor Rate per Hour. There is a 2 hour minimum for this rate.
$200 : General Labor Rate per hour. This is the rate given for any projects exceeding 3 hours of work but not exceeding 8 hours of work. A minimum of 3 hours must be estimated to receive this pricing.
$625 : General Labor Bulk Rate per day. This rate is given for any projects exceeding 6 hours work. Generally used when the installation of new product provided by ThePyroGuy LLC. There is an additional charge of $375 to install homeowner provided product.
$325 per hr : Next Day Emergency Call (Sunday Call)
$100 : In-Shop Labor
$625 : Daily Minimum Labor Charge.
$495 : Permit Fee
(This is to have us pull the permit and have us on-site for inspections signed off’s. Permit Fee’s must be reimbursed upon arrival.)
$100 : Addtional Unit Fee
$125 : Additional Grill Fee
$200 : Additional Unit Level II Inspection Fee
The Service Call Fees have been reduced and will no longer be deducted from the cost of the repair. This helps us cover the cost of labor and travel expenses for the initial trip. Please contact us with any questions.
* Two hour labor mandatory minimum per job.
*Parts, Shipping, and Sales Tax are excluded.
* There is a $50 travel fee added to the total service call or consultation for any customer 20miles from our Long Beach or Roseville locations.